Vonage Holdings Corp (NYSE:VG), which happens to be one of the top end providers of cloud communications for business has reportedly received seven new patents unleashed by the United States Patent and Trademark Office.
The end of the first quarter of 2017 witnessed Vonage acquire more than 150 U.S. patents and at the same time about 160 U.S. patent applications remain pending and this is a long with a large number of the pending applications in jurisdictions globally and the foreign patents as well.
Among the large number of the issued patents was one that enabled the development of the user-defined SMS groups. In this particular scenario, the group account settings will as a matter of fact be configured in such a way that it be constituted by a number of helpful features. It will thus be easier to specify the particular group members that are copied on the outgoing messages, or putting in place the group identifier usually displayed to the various recipients on outgoing messages.
The most amazing thing about this particular feature lies in the fact that it will play a pivotal role towards helping the wide range of businesses assign group identity to the wide customer bases, in a similar fashion to that of the customer support or help desk function.
CEO of Vonage, Alan Masarek while speaking to a number of some top news reporters said, “By providing our customers with the ability to enhance the customer journey, whether through personal or group messages via SMS to a client or client group, or the ability to easily identify those recipients, Vonage is focused on creating pathways to engage with customers in new and more meaningful ways.”Customers needs need to be looked into carefully and the company has been doing that over the years.
He proceeded, “with these capabilities, Vonage is offering businesses the technology to provide their own customers with a superior experience – from service, delivery, support and beyond – and changing the way they connect for better business outcomes.”
There has been much talk regarding what lies ahead for Vonage, but one thing that is for sure is the fact that the provider will is laying down major strategies that it hopes will make big breaks for it in terms of business success in the nearby future. However, this is something we just have to wait and see.
